Asset Data Migration & CMDB Implementation
A prominent international law firm was maintaining its hardware and software asset inventory entirely in Excel spreadsheets. This lack of centralized management resulted in poor visibility, missing validation mechanisms, and difficulty tracking asset lifecycles.
Business impact at a glance.
Successfully transitioned the firm off manual spreadsheets to a centralized, relational CMDB.
Dramatically improved data accuracy and consistency through platform validation rules.
Enabled simplified, real-time asset tracking and reporting capabilities across the organization.
Business Challenge
- No centralized platform; data siloed in fragile spreadsheets.
- Lack of data validation leading to inconsistent and inaccurate records.
- Difficult to manage asset updates, lifecycles, and reporting.
Our Approach
We executed a structured data migration strategy. We first analyzed and cleansed the existing spreadsheet data, mapped it meticulously to the ServiceNow CMDB data model, and built robust Transform Maps to ensure accurate data ingestion.
Phase 01
Discovery & alignment
Workshops, process and systems review, success metrics.
Phase 02
Design & planning
Architecture, experience and workflow design, delivery plan.
Phase 03
Build & validation
Implementation, integration, testing, demos, refinements.
Phase 04
Go-live & enablement
Controlled rollout, training, handover, post-launch tuning.
What We Delivered
- Analyzed existing Excel data and mapped fields to appropriate ServiceNow Asset Management and CMDB tables.
- Prepared and cleansed data to align with ServiceNow import requirements.
- Configured Data Sources, Import Sets, and complex Transform Maps to migrate the data.
- Established Database Views and custom Reports to provide immediate visibility into the newly centralized data.
Technology Stack
Moving from spreadsheets to a proper CMDB has given us unprecedented visibility into our infrastructure. The migration was flawless.
Chief Information Officer
International Law Firm
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