Field Service & Inspection Mobile
Field crews worked in basements, remote substations, and industrial sites where phone signal was often weak or absent. Paper checklists and loose photos made it hard to prove work was done to standard, and the back office spent hours matching images to the right equipment records.
Business impact at a glance.
Same-day work-order completion improved by 22% in pilot regions.
Rework visits tied to missing or misfiled field evidence dropped by 41%.
Average time from site completion to back-office visibility fell from hours to minutes once synced.
Support tickets for “app won’t submit” decreased by 67% after sync UX improvements.
Passed the client’s mobile security assessment without blocking launch issues.
Business Challenge
- Technicians lost in-progress forms whenever the app assumed a constant internet connection.
- Photo and note uploads sometimes failed without a clear message, which led to repeat visits.
- Contractors and employees used different device fleets, so security setup (including trusted certificates) had to be consistent and supportable.
- Supervisors could not tell which jobs were finished in the field but still “waiting to sync.”.
- Policy required encrypted storage on the device and the ability to wipe lost or stolen hardware remotely.
Our Approach
We built a React Native app that saves work on the device first, then uploads in the background with clear sync status and retries. Local storage uses SQLite; photos and forms queue safely until the network is available. Work orders tie to barcodes or NFC tags on assets, and GPS is used only where policy allows. Releases aligned with the client’s mobile device management (MDM) program. Telemetry covers crashes and performance—not the text of private field notes.
Phase 01
Discovery & alignment
Workshops, process and systems review, success metrics.
Phase 02
Design & planning
Architecture, experience and workflow design, delivery plan.
Phase 03
Build & validation
Implementation, integration, testing, demos, refinements.
Phase 04
Go-live & enablement
Controlled rollout, training, handover, post-launch tuning.
What We Delivered
- Implemented resilient offline capture: forms, signatures, and batched media upload.
- Built supervisor dashboards in the existing web portal fed by the same sync API.
- Added barcode and NFC asset lookup to reduce wrong-asset closures.
- Integrated OAuth device flows with refresh handling suited to long shifts.
- Shipped staged rollout: pilot region, hardening sprint, then national expansion.
- Documented field playbooks for low-bandwidth troubleshooting and support tiers.
Technology Stack
Crews stopped treating the phone as the bottleneck. If the network is bad, work still gets done—and we see it the same day.
Head of Field Operations
Utilities
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