Telegram Ops Assistant
Operations teams needed a faster way to execute repetitive business tasks without jumping between multiple tools. Existing workflows depended heavily on manual effort and context switching.
Business impact at a glance.
Reduced repetitive admin operations by 65% across pilot teams.
Improved response turnaround for ad-hoc store analytics requests.
Increased operational efficiency by consolidating multi-tool actions into one chat interface.
Business Challenge
- Manual handling of inbox actions and reporting requests consumed significant daily time.
- Teams needed real-time Shopify insights without waiting for static reports.
- Lack of a single conversational interface for cross-tool actions.
Our Approach
We designed a command-driven assistant on Telegram, with n8n orchestrating workflow execution and prompt parsing for natural language requests.
Phase 01
Discovery & alignment
Workshops, process and systems review, success metrics.
Phase 02
Design & planning
Architecture, experience and workflow design, delivery plan.
Phase 03
Build & validation
Implementation, integration, testing, demos, refinements.
Phase 04
Go-live & enablement
Controlled rollout, training, handover, post-launch tuning.
What We Delivered
- Implemented command-based and conversational workflows for Gmail and Shopify operations.
- Enabled voice and text input through Telegram for faster task execution.
- Added secure API integrations, validation, and fallback handling for reliable automation.
- Delivered reusable workflow modules to accelerate future assistant capabilities.
Technology Stack
Our team now executes routine tasks in seconds through a single assistant instead of juggling multiple dashboards.
Operations Manager
Enterprise Operations
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